Jane has been working with South East Water to develop the suite of online services instantly available to customers which, since their introduction, has seen significant reductions in the number of written complaints.

Customers can now communicate with the water company via Twitter, Facebook and web chat, giving them greater choice and improving response times.

The work was part of a wider project to devise and implement a new digital strategy for the company, to enable faster, real-time communications, increase transparency and give customers greater choice.

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