As part of our long-term digital transformation and engagement work with water supply company, South East Water, we created an online engagement campaign to support their Business Plan 2015-2020 consultation process.

The five-yearly process to determine water bills from 2015 to 2020 ventured into unchartered regulatory and customer engagement territory for all water companies.

Jane McLaughlin created the digital communications for the South East Water’s Business Plan, including creating a microsite, online consultation and social media campaign and webinars.